Returns & Exchanges
At Kathmandu AU, we want you to be completely satisfied with your outdoor gear and apparel. If your purchase isn't quite right, you can return it within 60 days for a full refund or exchange, provided the items are in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the items are unworn and unwashed.
Label and Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing